Your first contact with the practice will usually involve phoning the practice and speaking to one of our receptionists. Their job can be difficult and busy but they will always try to help you to make the best use of the practice. They may ask you for some indication of the urgency of your problem but this will usually be to help you to get the best and fastest help available. Our receptionists are fully trained to assess your initial requests and are able to help you access both our general practice and other parts of the NHS. They are always discreet and will treat any information as confidential.
Date published: 28th July, 2015
Date last updated: 28th July, 2015
