Old Mill Surgery


Appointments can now be booked up to 2 weeks in advance for non-urgent issues. On the day appointments will be released at 8am each morning for the day ahead. These appointments will be face to face unless requested otherwise.

If you are unable to keep your appointment, please make every effort to cancel it well in advance so that it may be offered to someone else. Non-attendance and cancellations at short notice without a valid reason deprives other patients of essential medical services.

Each patient will require their own appointment. If you want to consult a specific doctor or nurse please mention this to the receptionist and where possible this will be accommodated, however due to holidays, rotas etc you may not be able to be seen that day with your preferred clinician and may have to call back to book an appointment on another date. Please be aware our reception team will ask for some details when booking your appointment in order to best direct your care. This information will be held in the strictest confidence and they are a fully trained to do so.

Not all patients with an illness need to be examined by a doctor, and you can be offered help for many conditions by your pharmacist, nurse or Public Health Nurse (Health Visitor). This may be suggested to you if appropriate.

The Practice Nurses are available for advice and help in many conditions. And they are highly skilled in the management of many chronic illnesses. They also have a vital role in many screening programmes including cervical cytology (smears).

The Public Health nurses role includes the welfare of children, public health issues and child protection.

Large numbers of appointments are wasted each week by patients not attending. This denies other patients access to medical care and is unacceptable. If you do not need your appointment, phone and cancel it in good time so that someone else can be seen.

House calls

House calls are available for patients who are unfit to travel. Because 3 to 4 patients can be seen at the surgery in the same time that it takes for 1 house call, every effort must be made to try to get to the surgery. If you feel that you need to be seen by a doctor and are unfit to travel, please contact the surgery as soon as possible before 10am. All house calls are at the discretion of the doctor.

Date published: 8th October, 2014
Date last updated: 12th June, 2023